Kutensils – Return and Refund Policy
Effective Date: 15-10-2023
- Introduction
Welcome to Kutensils, your one-stop destination for premium kitchenware and utensils. At Jay Metal Works, we take pride in delivering high-quality products and exceptional customer service. We understand that sometimes you may need to return or request a refund for your purchase. This Return and Refund Policy outlines our procedures to ensure a hassle-free experience.
- Return Eligibility
We accept returns under the following conditions:
- Defective or Damaged Items
If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of receiving the item. - Incorrect Item
If you receive an incorrect item, not as described on our website, please contact us within 3 days of receiving the item.
- Return Process
To initiate a return, please follow these steps:
- Contact Customer Support
Send an email to connect@kutensils.com with your order number, a description of the issue, and any relevant photos for damaged or incorrect items. With a video of unboxing. - Receive Return Authorization
Our customer support team will review your request and provide you with a return authorization number (RMA) if applicable. Please include this RMA on the return package. - Pack the Item
Carefully pack the item in its original packaging, including all accessories and documents. - Ship the Item
Send the package to our return address provided in the RMA email. You are responsible for the return shipping costs.
- Refund Process
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved:
- Defective or Damaged Items
We will provide a full refund, including the original shipping costs, to your original payment method. - Incorrect Item
We will replace the item with the correct one or offer a full refund, including the original shipping costs, to your original payment method.
- Refund Timeline
Please allow 15 business days for us
FREQUENTLY ASKED QUESTIONS
To start a return, please contact our Customer Support by sending an email to connect@kutensils.com. Make sure to include your order number, a description of the issue, and any relevant photos, especially for damaged or incorrect items. Additionally, provide a video of the unboxing for our records.
You can return a product under the following conditions:
- Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of receiving the item.
- Incorrect Item: If you receive an incorrect item that does not match the description on our website, please contact us within 3 days of receiving the item.
- Change of Mind: If you have a change of heart and wish to return an item, we accept returns for unused and unopened products within 3 days of purchase. Please note that a restocking fee may apply, depending on the product.
Upon contacting our Customer Support, our team will review your return request and provide you with a Return Authorization Number (RMA) if it is applicable to your case. This RMA should be included on the return package.
After receiving your RMA, carefully pack the item in its original packaging, ensuring all accessories and documents are included. Ship the package to the return address provided in the RMA email. Please note that you are responsible for the return shipping costs.
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. The refund process is as follows:
- Defective or Damaged Items: We will provide a full refund, including the original shipping costs, to your original payment method.
- Incorrect Item: We will either replace the item with the correct one or offer a full refund, including the original shipping costs, to your original payment method.
- Change of Mind: We will refund the purchase price, minus the restocking fee (if applicable), to your original payment method. Please note that shipping costs are not refundable.
Please allow up to 15 business days for us to process your refund after receiving the returned item. The exact timing for the refund to appear in your account may vary depending on your payment method and financial institution.