By using the Kutensils website, you automatically agree to be bound by our Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

While we make every effort to provide accurate product descriptions, images, and prices, we cannot guarantee their accuracy, completeness, or error-free nature.

You can return a product under the following conditions:

• Defective or Damaged Items: If you receive a product that is defective or damaged upon arrival, please contact us within 3 days of receiving the item.
• Incorrect Item: If you receive an incorrect item that does not match the description on our website, please contact us within 3 days of receiving the item.
• Change of Mind: If you have a change of heart and wish to return an item, we accept returns for unused and unopened products within 3 days of purchase. Please note that a restocking fee may apply, depending on the product.

We accept various payment methods, as specified on our website. By placing an order, you agree to pay for all products, including applicable taxes and shipping fees.

We strive to process and ship orders promptly. However, specific delivery times may vary depending on your location and product availability. We do not guarantee specific delivery dates.

If your order arrives damaged or is lost in transit, please contact our customer support team within 3 days of receiving the order for assistance.

Detailed information regarding the process and conditions for returns and refunds can be found on our website in the "Return and Refund Policy" section.

Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, and disclose your personal information when you use our website.

Upon contacting our Customer Support, our team will review your return request and provide you with a Return Authorization Number (RMA) if it is applicable to your case. This RMA should be included on the return package.

After receiving your RMA, carefully pack the item in its original packaging, ensuring all accessories and documents are included. Ship the package to the return address provided in the RMA email. Please note that you are responsible for the return shipping costs.

The content on our website, including text, images, logos, and trademarks, is the intellectual property of Jay Metal Works or its licensors. Use, reproduction, or distribution of our content is not permitted without prior written permission.

Any changes to our Terms and Conditions will be posted on our website. Your continued use of the website after such changes will constitute your acceptance of the updated terms.